Getting Help

The Alliance support#

The single point support contact for the Alliance is support@tech.alliancecan.ca

Emailing to this address will create a support ticket in the Alliance ticketing system (Help Desk). We support both local (Grex) and National resources through the Alliance support ticketing system. This is the main support contact for our HPC group and it is a preferred method (as compared to contacting an HPC analyst directly). If you use your UManitoba email address (email registered in CCDB) to contact the Alliance support, it will reach us faster because the system will automatically detect it and assign your user name to the generated ticket.

You can also open a web interface to the ticketing system OTRS . This requires actually having an Alliance account to access it, so it can be less useful for inquiries on how to get an account.

To sum it all up: the main way to reach out for support is: support@tech.alliancecan.ca

Secondary support contacts in the Alliance that are useful for particular services:

  • cloud@tech.alliancecan.ca for Cloud support.
  • support@frdr-dfdr.ca for Federated Data Repository FRDR .
  • globus@tech.alliancecan.ca for issues related to Compute Canada’s Globus file transfer.

More information on the Alliance (formerly known as Compute Canada) support can be found here.

We support both local (Grex) and National resources through the Alliance (Compute Canada) support ticketing system.

IST Helpdesk#

We have an HPC group in IST’s Help Desk system support@umanitoba.ca called Cherwell, so the tickets opened in this system will reach us, especially if you clearly state that they are HPC or Alliance related. More info on the IST Help Desk website.

In person training sessions and workshops#

You can book an in-person session (face to face meeting or online). We help new users for getting started on the systems we support, or for solving a specific problem that is harder to do over email, or for a consultation about Grex or the resources provided by the Alliance.

Where to find us on Fort Garry campus?

E2-588 EITC, Fort Garry Campus

University of Manitoba

Winnipeg, MB R3T 2N2

Telephone: 204-474-9625

Hours:

Monday - Friday

8:30 am - 4:30 pm

E2

We also provide small-group workshops on Research Computing topics when there is enough demand. Contact us if you are interested in having a workshop on a particular topic.